Meet our Leadership Team.

Get to know our organization.

We are honored to have a distinguished board of trustees with exceptional experience in health care and senior living at Covenant Living Communities and Services.

The executive leadership team and board of directors are committed to the strategic vision of assisting and meeting the needs of future generations of residents and staff.

Terri Cunliffe
President and CEO

Terri started her career with Covenant Living in 1988 as the administrator of Assisted Living at Covenant Village of Florida. Her responsibilities grew with the organization and by 2010, she was named executive vice president with responsibility for campus operations, health and wellness and LifeConnect, eventually transitioning to Chief Operating Officer. In 2014, Terri was appointed president and CEO. She was educated at the University of Minnesota with a degree in long-term care administration and has a master’s degree in health services administration from Nova University in Fort Lauderdale, Florida.

Jean "Jeannie" Justie
Chief Financial Officer

Jeannie began her career in public accounting with Arthur Andersen LLP. SHe later joined Alexian Brothers Health Systems where she progressed to senior vice president of finance, providing executive oversight to centralized accounting and related support functions and oversight of the CFOs for the non-acute care operations. Jeannie is a CPA and graduate of the University of Illinois Urbana-Champaign and holds a graduate certificate in executive ministry leadership formation from Aquinas Institute of Theology.

David Erickson
Sr. Vice President and General Counsel

David joined the Covenant Living leadership team in 2008 after serving as a legal consultant and management leadership trainer and marketing representative at Covenant Living communities across the country. As senior vice president and general counsel, David serves as legal advisor and handles the day-to-day legal matters, as well as corporate compliance and privacy and risk management. David received his law degree from Kent College of Law in Chicago.

Jay Hibbard
Sr. Vice President, Sales, Communications and Business Development

Jay brings extensive experience with sales training and management as well as marketing strategy and execution, having worked with more than 50 continuing care retirement communities across the country. Jay began his senior living career at the Pines at Whiting, before becoming regional director of sales for ACTS Retirement-Life Communities. He also served as vice president of sales at Spectrum Consulting, and president of Bluespire Senior Living (formerly Martino & Binzer), a senior living marketing and communications firm. Jay joined Covenant Living in 2016.

Bill Rabe
Sr. Vice President, Enterprise Operations

Bill joined Covenant Living in 2016 as chief information officer. Prior to that, Bill worked at ACE Hardware Corporation for 15 years in several leadership positions managing infrastructure for 5,000 retail stores and 15 warehouses. He was responsible for the implementation of key initiatives involving supply chain, datacenter consolidations, moving services to the cloud, and telecomm consolidation. After leaving ACE, Bill provided CIO services as a consultant.

Amy LaCroix
Sr. Vice President, Community Operations

Amy LaCroix joined Covenant Living in September 2020 after serving 19 years in various operational roles in community and enterprise leadership, all in the senior housing industry. More recently, she worked as regional operations director for Lifespace Communities, where she was responsible for policy development and expansion, overseeing all levels of care and dining, as well as various other projects. Amy received her MBA from the University of Phoenix, Reston, Virginia.

Francis "Fran" Palma
Sr. Vice President, Integrated Marketing and Digital Strategies

Fran began his career in 1995 building eldercare databases and providing online marketing. In 1999 he started an online advertising department for Partner Communications and in 2004 he joined Martino & Binzer to build a digital department. He has worked with more than 100 senior living organizations providing strategic marketing planning and direction, and regularly speaks at senior living conferences on digital marketing, lead generation and analytics. Fran joined Covenant Living in 2016.

Michelle Kozloski
Sr. Vice President of Human Resources

Michelle began her career as a buyer at Marshall Field’s in Chicago before moving into human resources. In 1990, she joined Kraft Foods, Inc. as a staffing manager and went on to hold several senior director human resources positions for various Kraft businesses. In 2009, Michelle formed her own consulting business, focused on leadership development and performance management, and in 2011, she joined Dairy Management, Inc., a nonprofit dairy organization with 17 local dairy groups. Michelle joined Covenant Living in 2015.

Randal "Randy" Gross
Vice President, Project Development

Randy began his career at UPS where he was responsible for environmental compliance, project management and facility maintenance for distribution centers in Southern Illinois. In 2005, he joined Cardinal Health as a systems technology manager responsible for facility maintenance and capital expenditures. In 2008, he joined Brookfield Zoo as a department manager responsible for several work groups, including heating and cooling technicians, carpenters, electricians, exhibit builders, and life support engineers. Randy joined Covenant Living in 2011.

Elizabeth McLaren
Vice President of Health Services Strategy, Programming & Integration

Elizabeth McLaren joined the Covenant Living leadership team in August 2009 as the National Director of Healthcare, overseeing third party billing and providing support for Covenant Living healthcare communities. Her responsibilities expanded to more direct involvement in the skilled nursing and assisted living facilities, and in 2018, she was named Vice President of Health Services Strategy, Programming & Integration. Prior to coming to Covenant Living, Elizabeth served as a consultant to Covenant Living through Frost, Ruttenberg & Rothblatt (FR&R).

A leader at the national level in the healthcare industry, Elizabeth is a member of the LeadingAge Illinois Skilled Nursing Facility Cabinet. She also is on the American Healthcare Association (AHCA) not-for-profit provider council and the healthcare provider billing advocate committee. In 2011, Elizabeth authored “Long-Term Skilled Services: Applying Medicare's Rules to Clinical Practice,” a book that is considered a seminal resource for those involved in Medicare billing.

Elizabeth has two young daughters, and she and her husband live in Round Lake, Illinois. The family is actively involved in the life of St. Bede’s Catholic Church in Ingleside, Illinois.

Christopher Blair
Vice President Dining Operations

Chris brings diverse operations experience in healthcare, hospitality and restaurant operations to Covenant Living. After earning an undergraduate degree and MBA in Healthcare Management from the University of Illinois, Chris served in several leadership roles within the health care industry, in both clinical and insurance payor operations. In 2001, Chris ventured into entrepreneurship as a multi-unit franchise owner and operator of Culver’s restaurants. In 2015, Chris co-founded a consulting business, specializing in hotel and commercial hospitality.

 

To learn more about our communities, please click here to contact us online or call us at (773) 878-2294.